In 2023, in parallel with ensuring a stable, uninterrupted and safe power supply, Ho Chi Minh City Power Corporation (EVNHCMC) will further improve the quality of customer service; study and deploy customer experience programs in the digital environment.
Mr. Bui Trung Kien - Deputy General Director of EVNHCMC chairing meeting to deploy customer service business tasks in 2023 of the Corporation
Accordingly, in 2023, EVNHCMC is determined to achieve power sales of 27.35 billion kWh (up 3.5% compared to 2022) and energy-saving output ≥ 2% of the power sales; enhancing motivating customers to join the demand response (DR) program; proactively adjusting electricity consumption down according to requirements of the national load dispatch center; promoting communication to stimulate customers to save electricity, especially at peak hours in the hot season.
In 2022, EVNHCMC achieved many outstanding business and customer service outcomes. Electricity services in the digital environment have been increasingly all-embracing, such as 100% of customer services are performed online, through a multi-channel call center between customers and the Corporation; the online processing rate reaches 99.9%. The Corporation has completed a system of measuring, collecting and analyzing electricity consumption through smart meters, i.e newly substituted electronic power meters with remote and automatic reading functions, enabling customers to monitor power quality and their daily electricity consumption through the customer care application (App CSKH). Also in 2022, the rate of customers paying electricity bills without cash has reached 99.5%. The getting electricity index keeps on improving, the average time of handling the power supply for customers via the medium-voltage grid (procedures on the power sector’s responsibility) is 3.08 days.
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