In this trend, enterprises usually orient its business to upgrading services, which is called service-centric. The administrator, in such environment, encounters harder and harder challenges like complicated hardware and software resources; increasing service users with higher demand; and the boom of new technologies and products, etc.
HP OpenView solution, in that situation, introduces products in order to meet the managing requirements in all activities of an enterprise, which helps the enterprise to improve its service quality and business performance.
HP OpenView is suitable with service users that have large-scale and complex systems.
Outstanding advantages:
The solution generally manages with all necessary functions to manage a complicated information system which includes hardware, Operating system as well as application programs.
Characteristics:
This structure brings about flexibility for HP OpenView, enabling it to easily implement and expand in accordance with practical needs. It also allows products to closely integrate with each other, creating a united solution in the whole system. HP OpenView can not only integrate its products but also specific management solutions for hardware produced by CiscoWorks, Compaq Insight Manager, SUN Management Center, HP TopTools, and Oracle Enterprise Manager. The common feature of those products is proactive management, which helps the system administrator actively control and impede incidents that put negative impacts on the operation of the system.
Some typical products of HP OpenView:
HP OpenView Network Node Manager: the most basic product of HP OpenView, which manages network system and controls the productivity of network equipments.
HP OpenView OmniBack II: helps backup and protect data in network environment with great reliability.
HP OpenView ManageX: manages Windows NT/2000 servers.
HP OpenView Internet Services: is used for Internet service providers (ISP), controls service quality so as to decide to upgrade the system on time.
HP OpenView Service Information Portal: observes information of online subscribing information such as web hosting or mail hosting.
HP OpenView Service Desk: controls processes involved in customer service like device management, call history, emergency dealing, problem solving, etc.
HP OpenView Storage Area Manager: manages configuration and the operating performance of SAN infrastructure system.
HP OpenView topology management of such online archive devices as tape, libraries, disk array and so on, and SAN connectors including FC switch, hub, bridge, etc.
HP OpenView Performance Manager: monitors productivity of application software and service software in the whole network.
HP OpenView Problem Diagnosis: helps system’s manager to isolate and diagnose the original reason which has caused problems blocking services.
HP OpenView Operations: all software belonging to HP OpenView can be managed, controlled and monitored by the only common display – HP OpenView. This is the common interface that integrates all other system managing tools.
SMART Plug-Ins (SPI): are the single factor that connects HP OpenView’s products, and at the same time integrates management solutions of HP OpenView with other managing software like CiscoWorks, Compaq Insight Manager, SUN Management Center, Oracle Enterprise Manager and so forth.